Employee empowerment plays a crucial role in the Service Marketing Triangle, where employees act as the frontline in delivering service experiences. When employees are empowered to make decisions, solve problems, and go the extra mile for customers, the service quality improves significantly. Empowerment encourages ownership and accountability, leading to more motivated employees who are committed to providing exceptional service. Businesses should invest in employee training, provide the authority to resolve issues, and foster an environment where employees feel trusted and valued. This empowerment not only improves customer interactions but also boosts employee morale and retention.