Before diving into the sea of helpdesk ticketing systems, start by evaluating your business needs. Consider the following factors:
Size of Your Business: Small businesses might need simpler solutions, while larger enterprises may require more robust systems with advanced features.
Type of Support: Identify whether your business needs a system for internal support, customer service, or both.
Volume of Tickets: Estimate the number of tickets your team handles daily to determine the required capacity and scalability of the system.
How to Choose the Best Helpdesk Ticketing System for Your Business